Brixton Removals Privacy Policy

This Privacy Policy explains how Brixton Removals collects, uses, stores and shares personal data in connection with our removal and related services. It applies to all Brixton Removals customers and prospective customers in our service area, including people who visit our website, request a quotation, make a booking, or otherwise interact with us.

We are committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation and other applicable data protection laws.

Who we are and scope of this policy

Brixton Removals is a removals and related services business operating in and around the Brixton area. For the purposes of data protection laws, we are the controller of the personal data we process about our customers, prospective customers and website visitors.

This Privacy Policy covers all personal data we collect and process in relation to enquiries, quotations, bookings, removals, storage, and any customer support or follow-up activities in our service area.

Personal data we collect

We collect and process the following categories of personal data when you interact with us:

Identification and contact details such as name, address, previous address, destination address, and preferred contact details.

Communication details such as information you provide when you contact us by phone, online form, or other means, including the content of your messages and any notes we make to respond to your enquiry or manage your booking.

Service and booking details such as dates and times of your move, property access details, inventory or item descriptions, special instructions, and any details necessary to provide the removal or related services.

Payment and billing information such as amount charged, payment method, invoice details, and transaction history. We do not store full payment card details when payments are processed through third party payment providers.

Technical and usage information such as information about how you use our website, including pages visited, time and date of visits, and basic device and browser information collected through standard logging or similar technologies.

Feedback and survey data such as reviews, ratings, comments or responses you choose to provide about our services.

How we collect your data

We collect personal data directly from you when you request a quote, make a booking, contact us, or provide information during the performance of our services at your property.

We may also receive personal data indirectly, for example when another person makes a booking on your behalf, or when we receive limited information from third party comparison or referral platforms that you have chosen to use.

Technical and usage information may be collected automatically when you use our website, for example through server logs or similar tools that monitor site performance and security.

Lawful basis for processing

We process your personal data only when we have a lawful basis to do so under data protection law. Depending on the context, we rely on the following legal grounds:

Contract performance where processing is necessary to provide a quotation, enter into a contract with you, and perform our removal and related services, including managing bookings, communicating with you, and handling payments.

Legitimate interests where processing is necessary for our legitimate business interests, provided that your interests and fundamental rights do not override those interests. This includes managing and improving our services, keeping records, preventing fraud, securing our systems, and handling general business operations.

Legal obligation where we need to process your data to comply with legal or regulatory requirements, such as tax or accounting obligations or responding to lawful requests from authorities.

Consent where you have given your clear and specific consent for a particular purpose, such as receiving certain forms of marketing communications. You can withdraw your consent at any time, although this will not affect processing that has already taken place.

How we use your personal data

We use the personal data we collect for the following purposes:

To provide quotations, manage enquiries and respond to your questions about our services.

To accept and manage bookings, plan and carry out removals, storage, and any related services, and to communicate with you before, during and after the service.

To issue invoices, process payments through our payment providers, and manage refunds or disputes.

To manage our relationship with you, including handling feedback, complaints and service-related communications.

To operate, maintain and improve our website, services and internal processes, including monitoring usage for security and performance purposes.

To comply with legal obligations and cooperate with regulators or law enforcement when required by law.

To send you service-related messages that are necessary for performing our contract with you. Where permitted by law and subject to your preferences, we may also send limited marketing or customer satisfaction communications which you can opt out of at any time.

Data sharing and processors

We do not sell your personal data. We may share your data with third parties where necessary for the purposes described in this Privacy Policy and where we have a lawful basis.

We use carefully selected service providers acting as processors who process personal data on our behalf. These may include providers of payment processing, customer relationship and booking systems, secure data storage and backup services, accounting and invoicing solutions, and providers of email or communication tools.

We require all processors to act only on our instructions, to protect your personal data with appropriate technical and organisational measures, and to comply with data protection law.

We may also share data with professional advisers such as accountants or legal advisers where necessary, and with public authorities or law enforcement agencies when required by law or to protect our legal rights.

International transfers

If we transfer your personal data outside the United Kingdom or the European Economic Area, we will ensure that an appropriate level of protection is in place. This may include using countries that have been recognised as providing an adequate level of protection or putting in place standard contractual clauses or equivalent safeguards.

Data retention

We keep your personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy and to meet legal, accounting or reporting requirements.

In general, we retain customer and booking records for a period that enables us to handle queries, exercise or defend legal claims, and comply with applicable tax and accounting rules. Technical logs and usage data may be kept for a shorter period, unless needed for security, fraud prevention or legal reasons.

When personal data is no longer required, we will securely delete or anonymise it so that it can no longer be associated with you.

Your data protection rights

Under data protection law, you have a number of rights in relation to your personal data. These include:

Right of access You can request confirmation of whether we process your personal data and obtain a copy of that data, together with certain information about how it is used.

Right to rectification You can ask us to correct inaccurate or incomplete personal data that we hold about you.

Right to erasure In certain circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected and we do not have a legal obligation to retain it.

Right to restriction You can ask us to restrict the processing of your personal data in certain situations, such as while we are addressing a concern you have raised about its accuracy.

Right to data portability Where we process your personal data on the basis of your consent or to perform a contract, and the processing is carried out by automated means, you may have the right to receive the data you provided in a structured, commonly used and machine-readable format and to transmit it to another controller.

Right to object You can object to processing based on our legitimate interests, including any direct marketing. We will stop processing unless we can demonstrate compelling legitimate grounds that override your interests or where we need to process the data for legal claims.

Right to withdraw consent Where we rely on your consent, you can withdraw it at any time. This will not affect the lawfulness of processing carried out before withdrawal.

You also have the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been infringed. In the United Kingdom, this is typically the Information Commissioner's Office.

Security of your data

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it from unauthorised access, accidental loss, disclosure or alteration. These measures include access controls, secure systems and staff awareness measures. While we take reasonable steps to protect your data, no system can be guaranteed to be completely secure.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or services. Any updates will be posted in the latest version of this Privacy Policy, and the updated version will apply from the date it is made available.

We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal data.