Brixton Removals Terms and Conditions

These Terms and Conditions set out the basis on which Brixton Removals provides removal and related services within the United Kingdom. By placing a booking with us, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.

1. Definitions

In these Terms and Conditions, the following words have the following meanings:

1.1 Company, we, us or our refers to Brixton Removals as the provider of removal and related services.

1.2 Customer, you or your refers to the person, firm or organisation that books or receives services from us.

1.3 Services refers to any removals, packing, loading, transport, unloading, storage, or related services that we agree to provide.

1.4 Goods refers to any items that we move, handle, pack, transport, store or otherwise deal with in the course of providing the services.

1.5 Contract refers to the agreement between you and us for the provision of services, comprising these Terms and Conditions and any written quotation or confirmation issued by us.

2. Scope of Services

2.1 We provide residential and commercial removal services, including local and regional moves, packing and unpacking, loading and unloading, and related services as agreed in writing.

2.2 The specific services, locations, dates, times and charges will be as set out in our written quotation and booking confirmation.

2.3 Any additional services requested on the day of the move or after the contract is agreed may incur extra charges, which we will explain before proceeding where reasonably possible.

3. Booking Process

3.1 You may request a quotation by providing accurate details of the property, access, volume of goods, special items, and all relevant information about the move.

3.2 Quotations may be provided based on a visit, video survey, telephone discussion or written information supplied by you. You are responsible for ensuring that all information provided is complete and accurate.

3.3 A booking is not confirmed until we have issued written confirmation of the booking and you have accepted our quotation subject to these Terms and Conditions.

3.4 We reserve the right to decline a booking at our discretion. If we decline a booking, we will notify you as soon as reasonably practicable.

3.5 Any changes to the date, address, access arrangements, volume, or nature of goods must be communicated to us as soon as possible. We may revise the quotation or apply additional charges if such changes affect the time, labour, vehicle size, or other resources required.

4. Quotations and Pricing

4.1 Unless otherwise stated, our quotations are based on the information you provide and are valid for a limited period specified in the quotation.

4.2 Our quotation will normally specify whether it is a fixed price or an estimate. Where the quotation is an estimate, the final price may vary depending on the actual time taken and resources used.

4.3 The quotation does not include customs duties, parking charges, tolls, congestion charges, or any third-party fees unless this is expressly stated. Any such costs will be your responsibility and may be added to the final invoice.

4.4 If the move involves restricted access, long carries, additional flights of stairs, delays, waiting time beyond what is reasonable, or other unforeseen difficulties, we reserve the right to apply reasonable additional charges.

5. Payments

5.1 You agree to pay our charges in full and on time as set out in the quotation and booking confirmation.

5.2 We may require a deposit at the time of booking. The amount and due date of the deposit will be specified in the quotation or confirmation.

5.3 Unless otherwise agreed in writing, all outstanding balances are due either prior to the move date or immediately upon completion of the services on the day of the move.

5.4 Payment methods accepted will be as advised by us. You are responsible for ensuring that cleared funds are available on or before the due date.

5.5 If payment is not received when due, we may:

a. suspend or refuse to provide or continue services, and

b. charge interest on overdue amounts at a reasonable rate from the due date until payment is received in full.

6. Cancellations and Postponements

6.1 If you wish to cancel or postpone a booking, you must notify us in writing as soon as possible.

6.2 We may apply cancellation or postponement charges on a sliding scale, which will be set out in the quotation or booking confirmation, taking into account the notice given and any costs reasonably incurred by us.

6.3 If you cancel the booking with short notice, including on the day of the scheduled service, we reserve the right to charge up to the full quoted amount.

6.4 If we are unable to carry out the services on the agreed date due to reasons outside our reasonable control, including severe weather, road closures, vehicle breakdown, accidents, or other events, we will inform you as soon as possible and rearrange the services at the earliest mutually convenient date. We will not be liable for any resulting loss or costs incurred by you, subject to section 11.

7. Customer Responsibilities

7.1 You must ensure that we have suitable and safe access to the property at both collection and delivery addresses, and that all necessary permissions, parking arrangements and access rights are in place before the move date.

7.2 You must be present, or ensure that a responsible adult authorised by you is present, during collection and delivery to identify items, confirm inventory where applicable, and sign any relevant documentation.

7.3 You are responsible for adequately preparing your goods for transport, including proper packing and labelling, unless you have requested and paid for our packing services.

7.4 You must remove and secure any personal valuables, important documents, money, jewellery, and similar items before the move. We do not accept responsibility for loss of, or damage to, such high value items unless we have agreed in writing to pack and transport them and specific cover has been arranged.

7.5 You must ensure that all appliances and equipment are properly disconnected, defrosted, drained and secured, unless otherwise agreed. We do not undertake plumbing, electrical disconnection, or specialist dismantling unless expressly agreed in writing.

8. Goods Not Accepted

8.1 Unless expressly agreed in writing, we do not accept the following items for removal or storage:

a. Hazardous, toxic, flammable, explosive, or corrosive materials.

b. Perishable or refrigerated goods.

c. Live animals, plants or any living organisms.

d. Illegal items or goods obtained unlawfully.

e. Items of exceptional value including, but not limited to, precious metals, stones, antiques, fine art, collections, or similar valuables.

8.2 If such items are handed to us without our knowledge or written consent, we shall not be liable for any loss, damage, delay, or deterioration arising in respect of them, and you shall indemnify us against any claims, costs, or damages arising from them.

9. Packing and Dismantling

9.1 If you have requested packing services, we will pack goods using materials and methods that we consider appropriate for normal domestic or commercial moves.

9.2 If you pack goods yourself, you are responsible for ensuring they are packed safely and adequately to withstand normal handling and transport. We will not be liable for damage arising from poor or inadequate packing carried out by you or a third party.

9.3 Dismantling and reassembly of furniture or equipment is only included if specifically stated in our quotation. Additional charges may apply for complex or time-consuming dismantling or assembly work.

10. Waste and Environmental Regulations

10.1 We operate in compliance with relevant UK waste and environmental regulations. We are not a general waste disposal service and will not remove household or commercial waste unless specifically agreed as part of the quotation.

10.2 Where we agree to remove unwanted items or waste, such removal will be carried out in accordance with applicable waste carrier and disposal regulations. Any associated disposal charges will be clearly indicated or charged as an additional service.

10.3 You must not present for removal any prohibited, hazardous, or controlled waste. If such items are discovered, we reserve the right to refuse to carry them and to charge for any costs incurred in handling or safely disposing of them.

10.4 You are responsible for ensuring that any items you ask us to remove and dispose of are lawfully disposable and that you have full ownership or authority to dispose of them.

11. Liability and Limitations

11.1 We will take reasonable care of your goods while they are in our custody and control. Our liability for loss of or damage to goods will be subject to the limitations set out in this section.

11.2 We will not be liable for:

a. Loss or damage arising from your failure to adequately pack goods where we have not provided packing services.

b. Loss or damage to fragile items or items with inherent defects, where such loss or damage occurs without any negligence or breach of duty on our part.

c. Loss or damage arising from wear and tear, gradual deterioration, or pre-existing damage.

d. Loss or damage to items not collected or delivered due to inaccurate or incomplete information provided by you.

e. Indirect or consequential losses, including loss of profit, loss of business, loss of opportunity, or emotional distress.

11.3 Our total liability for loss of or damage to goods, whether arising from negligence, breach of contract or otherwise, shall not exceed a reasonable limit per claim or per item as stated in our quotation or separate written agreement.

11.4 You are strongly advised to arrange appropriate insurance cover for your goods for the full value against all normally insurable risks. We may offer or refer to insurance options where available, but it is your responsibility to ensure adequate cover is in place.

11.5 Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited under UK law.

12. Claims and Complaints

12.1 You must carefully check your goods as soon as reasonably possible after delivery. Any visible loss or damage should be noted on the relevant delivery documentation at the time of completion where possible.

12.2 If you wish to make a claim for loss or damage, you must notify us in writing within a reasonable period after the move or discovery of the issue, providing full details and any supporting evidence.

12.3 We will investigate any complaint or claim and may request further information or evidence. You agree to cooperate with any reasonable investigation, including allowing us to inspect the goods and packaging.

12.4 Settlement of any claim will be made in accordance with the liability provisions set out in these Terms and Conditions and any applicable insurance policy terms where relevant.

13. Delays and Waiting Time

13.1 We will use reasonable efforts to carry out the services on the agreed date and within any approximate timescale discussed. However, time shall not be of the essence for the performance of our obligations.

13.2 We are not liable for delays caused by circumstances beyond our reasonable control, such as traffic conditions, road works, accidents, extreme weather, security incidents or delays caused by third parties.

13.3 If, due to delays outside our control, additional waiting time or extra hours are incurred, we may charge a reasonable hourly rate as specified in our quotation or separate schedule of charges.

14. Storage Services

14.1 Where we provide storage services, they will be subject to these Terms and Conditions and any additional storage terms supplied separately.

14.2 Storage charges will be payable in advance or as invoiced, and we may exercise a lien over goods stored for any unpaid charges.

14.3 While goods are in storage, you must keep us informed of your up-to-date contact details and promptly notify us of any change of address or contact information.

15. Right of Lien

15.1 We shall have a general lien over any of your goods in our possession for all sums due and payable to us under any contract.

15.2 If any amounts remain unpaid for a reasonable period after notice has been given, we may, after giving further notice, sell or dispose of some or all of the goods and apply the proceeds towards the unpaid sums and any costs incurred. Any balance remaining, if any, will be made available to you.

16. Privacy and Data

16.1 We will collect and process personal data in order to provide our services, manage bookings, handle payments and deal with queries or claims.

16.2 We will handle your personal data in accordance with applicable UK data protection laws and our privacy practices, using reasonable measures to protect it from unauthorised access or disclosure.

17. Governing Law and Jurisdiction

17.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, shall be governed by and construed in accordance with the laws of England and Wales.

17.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

18. General Provisions

18.1 If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful or unenforceable, that provision shall, to the extent required, be deemed not to form part of these Terms and Conditions, and the remaining provisions shall continue in full force and effect.

18.2 No waiver by us of any breach of these Terms and Conditions shall be considered a waiver of any subsequent breach of the same or any other provision.

18.3 The contract is between you and us. No other person shall have any rights to enforce any of its terms.

18.4 We may update or amend these Terms and Conditions from time to time. The version in force at the time you make your booking will govern your contract with us, unless changes are required by law or regulatory requirements.